Skip to main content

PRIVACY POLICY


Last updated: 24 August 2026


1. INTRODUCTION

Wilcon (“Wilcon”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information submitted through our website in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using this website or submitting personal information through our contact form, you acknowledge the practices described in this Privacy Policy.


2. RESPONSIBLE PARTY

Wilcon is the responsible party in respect of personal information processed through this website.

Privacy and information requests may be directed to:

Wilcon
Email: info@wilconconsultancy.co.za
Website: wilconconsultancy.co.za


3. PERSONAL INFORMATION WE COLLECT

When you complete our contact form, we may collect the following information:

  • Your name;
  • Your email address;
  • Your telephone number, if requested or voluntarily provided;
  • The name of your company or organisation, if applicable;
  • The contents of your message or enquiry; and
  • Any other information that you voluntarily provide to us.

Our website or hosting provider may also automatically collect limited technical information, such as your IP address, browser type, device type, access times and website security logs.

Please do not submit sensitive or confidential personal information through the contact form unless it is reasonably necessary for your enquiry.


4. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

We may process your personal information to:

  • Receive and respond to your enquiry;
  • Communicate with you about Wilcon’s services;
  • Provide information or quotations that you request;
  • Maintain appropriate business and correspondence records;
  • Improve the operation and security of our website;
  • Prevent fraud, misuse or unlawful activity;
  • Comply with applicable legal and regulatory obligations; and
  • Establish, exercise or defend legal rights.

We will not use your personal information for a purpose that is materially different from the purpose for which it was collected unless permitted or required by law.


5. LAWFUL PROCESSING

We process personal information only where there is an appropriate legal basis for doing so, including where:

  • You have consented to the processing;
  • Processing is necessary to respond to your request or to take steps at your request before entering into an agreement;
  • Processing is necessary for the performance of an agreement;
  • Processing is required by law; or
  • Processing protects a legitimate interest pursued by you, Wilcon or a third party, provided that your rights are appropriately protected.

You may withdraw consent at any time where our processing is based on consent. Withdrawal will not affect processing that occurred before consent was withdrawn.


6. SHARING OF PERSONAL INFORMATION

We do not sell, rent or trade your personal information.

We may disclose personal information to:

  • Employees, representatives or contractors who require it to respond to your enquiry;
  • Website-hosting, email, IT, security and other service providers assisting us with our operations;
  • Professional advisers, including attorneys, accountants or auditors;
  • Regulators, courts, law-enforcement bodies or government authorities where disclosure is required or permitted by law; and
  • Another organisation in connection with a lawful sale, restructuring or transfer of Wilcon’s business.

Third-party service providers are permitted to process personal information only for the relevant service or lawful purpose and are expected to protect it appropriately.


7. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • Respond to and manage your enquiry;
  • Maintain required business records;
  • Fulfil the purpose for which the information was collected;
  • Comply with legal, contractual or regulatory obligations; or
  • Establish, exercise or defend legal claims.

Information that is no longer required will be deleted, destroyed or de-identified in a reasonably secure manner, subject to applicable legal retention requirements.


8. INFORMATION SECURITY

Wilcon takes reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, interference, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the website.


9. COOKIES

This website may use essential cookies or similar technologies that are necessary for the website to function properly and securely.

Wilcon does not currently use the website for targeted advertising or behavioural profiling. If analytics, advertising or other non-essential cookies are introduced, this Privacy Policy and any applicable cookie notice will be updated.

You may be able to block or delete cookies through your browser settings. Disabling essential cookies may affect the operation of the website.


10. YOUR RIGHTS

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask whether Wilcon holds personal information about you;
  • Request access to your personal information;
  • Request the correction or updating of inaccurate or incomplete information;
  • Request the deletion or destruction of information that Wilcon is no longer authorised to retain;
  • Object to the processing of your personal information in appropriate circumstances;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with the Information Regulator.

Wilcon may require reasonable proof of identity before processing a request.

Requests may be sent to info@wilconconsultancy.co.za.


11. COMPLAINTS

If you believe that your personal information has been processed unlawfully, please contact Wilcon first so that we can attempt to address your concern.

You may also lodge a complaint with:

Information Regulator South Africa
Website: https://inforegulator.org.za
Complaints email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za


12. CHILDREN’S PERSONAL INFORMATION

This website is not directed at children and Wilcon does not knowingly collect personal information directly from children through the website.

A parent or competent person should contact Wilcon if they believe that a child’s personal information has been submitted without appropriate authorisation.


13. CHANGES TO THIS PRIVACY POLICY

Wilcon may amend this Privacy Policy when its business practices, website features or legal obligations change.

The amended version will be published on the website with an updated “Last updated” date. Material changes may be communicated by other appropriate means where reasonably necessary.


14. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of South Africa.